The Alitex Guarantee is a lifetime guarantee on the aluminium frame of the structure.
It is very rare for the Alitex Guarantee to be called upon but in the unlikely event that you need to, it is important to understand exactly what is covered.
When we say lifetime, we mean 25 years or the life of the purchaser whichever is longer.
We urge that you look after your Alitex structure making sure that it is cleaned once a year and any chips are sealed within three months.
Our Alitex TLC team offer a Clean and Care service providing cleaning packages and ad hoc maintenance; please speak to a member of the team for details. This will ensure your guarantee remains valid and also keeps your structure looking its best for years to come.
As part of our lifetime guarantee we will carry out any remedial work to rectify any unlikely defects in materials or workmanship. To be clear, this does not include any of the rubber, foam, paintwork or doors - these elements fall into a separate guarantee.
The paint finish is guaranteed for 10 years, however if you follow the above guidance this should last as long as your structure.
We also offer a 10 year guarantee on all building works and supporting dwarf walls built by Alitex. This does however exclude any subsidence or any other naturally occurring conditions outside the control of Alitex.
All electrical items including vent openers and accessories are guaranteed for a year and our doors and bonded glazing bars for 5 years.
For our full detailed terms and conditions please contact a member of the team.